Customer satisfaction survey

Your opinions and suggestions are very important to us.

Estimated time 2 minutes

Please rate the importance of the following questions for you and then how successful EAE has been in these matters.
(5 Highest Score and 1 Lowest Score)
1. GENERAL EVALUATION
2. SALES-CUSTOMER SERVICES
3. AFTER SALES SUPPORT
4. PRIORITIES
5. GENERAL SATISFACTION QUESTIONS
GENERAL EVALUATION
How important is adequacy in terms of product variety for you?
Degree of Importance
Performance Level
How important is product quality for you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is the overall pricing policy for you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is it for you that the products you demand are delivered on time? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is certification and documentation proficiency to you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How professional do you find EAE? (5. Very professional, 1. Not professional at all)
Performance Level
Would you like to use these products again in a new business based on your experience and product usage? If not, could you please specify the reasons?
SALES-CUSTOMER SERVICES
How important is the attitude of our staff who contact you to you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is information transfer about products and innovations to you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is it for you to easily reach our sales representatives when needed? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is it for your requests to be met in a timely manner? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is the quotation lead time for you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
Could you rate your sales representative on a scale of one to five?
Performance Level
Did you satisfy with the services of your sales representative? If not, could you please specify the reasons?
AFTER SALES SUPPORT
Did you encounter any technical issues with the products you purchased? If yes, did you provide us with feedback? If your answer is YES, we kindly request you to answer the following questions.
How important is the approach and attitude of our technical personnel to you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is the problem-solving ability of the technical service team to you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is our response time to customer complaints for you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
How important is easy access to our technical personnel for you? How successful do you find EAE in this regard?
Degree of Importance
Performance Level
Could you please rate our technical service team on a scale of one to five?
Performance Level
Are you able to receive sufficient support for your after-sales needs? If not, could you please specify the reasons?
PRIORITIES
What are your priorities regarding the business (goods or services) to be acquired?
GENERAL SATISFACTION QUESTIONS
What other brands/options did you consider before purchasing our product? Could you provide information?
How can we improve our customer service?
Regarding other available options in the market, can you say if our product is better, worse, or equal compared to others?
If you have any projects in the near future where you could reuse our products, could you briefly describe those projects?
How can we improve your product experience with our brand?
The reason for choosing EAE brand and if any, your expectations and suggestions, Please share them