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YOUR OPINIONS ARE IMPORTENT TO US
Customer Satisfaction Survey
Name and Surname
*
Name
Surname
Company:
*
Title:
*
Email
*
Please answer the following questions according to level of importance for you.
(5 Very Important, 4 Fairly Important, 3 Important, 2 Slightly Important, 1 Too Slightly Important)
1.GENERAL EVALUATION
1.Level of confidence in us
5
4
3
2
1
2.Our adequacy in terms of product variety
5
4
3
2
1
3. Product quality
5
4
3
2
1
4. General price policy
5
4
3
2
1
5. Our performance regarding product development
5
4
3
2
1
6. Delivery of our orders in line with the deadlines
5
4
3
2
1
7. Delivery of the products in accordance with the conditions of transportation and packaging
5
4
3
2
1
8. Timely and accurate invoicing
5
4
3
2
1
9. Our adequacy in terms of certifications and documentations
5
4
3
2
1
2.SALES-CUSTOMER SERVICES
1. Attitude of our staff contacting you
5
4
3
2
1
2. Information transfer regarding products and innovations
5
4
3
2
1
3. Ease of communication to our sales representatives when needed
5
4
3
2
1
4. Meeting the demands on a timely manner
5
4
3
2
1
3. AFTER SALES SUPPORT
1. Behaviour and attitude of our technical personnel
5
4
3
2
1
2. Problem solving skills of the technical service team
5
4
3
2
1
3. Response speed to customer complaints
5
4
3
2
1
4. Ease of communication to our technical personnel when needed
5
4
3
2
1
According to you, how successful is EAE in the following subjects ?
(5 Very Successful, 4 Fairly Successful, 3 Successful, 2 Slightly Successful, 1 Too Slightly Successful)
1.GENERAL EVALUATION
1.Level of confidence in us
5
4
3
2
1
2.Our adequacy in terms of product variety
5
4
3
2
1
3. Product quality
5
4
3
2
1
4. General price policy
5
4
3
2
1
5. Our performance regarding product development
5
4
3
2
1
6. Delivery of our orders in line with the deadlines
5
4
3
2
1
7. Delivery of the products in accordance with the conditions of transportation and packaging
5
4
3
2
1
8. Timely and accurate invoicing
5
4
3
2
1
9. Our adequacy in terms of certifications and documentations
5
4
3
2
1
2.SALES-CUSTOMER SERVICES
1. Attitude of our staff contacting you
5
4
3
2
1
2. Information transfer regarding products and innovations
5
4
3
2
1
3. Ease of communication to our sales representatives when needed
5
4
3
2
1
4. Meeting the demands on a timely manner
5
4
3
2
1
3. AFTER SALES SUPPORT
1. Behaviour and attitude of our technical personnel
5
4
3
2
1
2. Problem solving skills of the technical service team
5
4
3
2
1
3. Response speed to customer complaints
5
4
3
2
1
4. Ease of communication to our technical personnel when needed
5
4
3
2
1
4. WHAT ARE YOUR PRIORITIES THE WORK (GOODS OR SERVICES) TO BE PURCHASED?
Quality
Reliability
Price
Deadline
Sales Support
After Sales Support
5. THE REASON YOU SELECTED EAE BRAND, YOUR EXPECTATIONS AND RECOMMEDITIONS IF ANY;
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